Dual Service Officer/Security Officer

Description of Duties:

• Liaising with members of the public / Contractors / Retailers
• Patrol the shopping area / Car Park / Back of House providing proactive security.
• Assist retailers with Shoplifters, aggressive customers etc.
• Maintain the Car Park Machinery and rectifying faults.
• Respond to emergency situations when they arise. (Fire Alarm, First Aid etc.)
• Accurately report all incidents in accordance with site procedures.
• Performing regular health and safety checks.
• Carry out Control Room Duties (including System Monitoring / Access Control / Equipment control/ CCTV Duties.
• Carry out other duties as per site requirements. (Cleaning duties, event duties etc.)
• Provide Proactive support to the Centre’s Management team as required.

Experience/Skill Requirements- Essential:

• Security: 1 year (preferred)
• CCTV (preferred)
• SIA (required)
• Flexible and willing to learn procedures.
• A highly motivated individual
• Ability to work well within our team as well as to work unsupervised.

Experience/Skill Requirements- Desirable:

• High expectation of customer service delivery.
• Cleaning experience

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in service cover

Work Location: In person