Logistics Supervisor

The Logistics Supervisor will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Customer interaction is significant and excellent relationship management skills are required, as you will be dealing with many different stakeholders. 

Information:

• Position: Logistics Supervisor
• Location: London (W1)
• Pay Rate: £14.30 per hour
• Hours: 60 hours per week
• Shifts: Monday to Friday - 07:00 to 19:00

Job Requirements:

• SIA Licence required.
• Loading Bay/Post Room/Logistics Experience is required.
• Banksman training desirable. 
• A working knowledge or an interest in the customer service environment 
• Must have experience in working within a team as well as on your own and have the ability to operate in a pressurised environment.
• Flexible in the approach to daily duties and additional events when held on site.
• A working knowledge or an interest in the customer service environment 
• Excellent levels of customer service at all times as well as communication both written & verbal
• Reliable, Responsible and Punctual.
• To have a smart appearance befitting the company.
• Computer literate in Microsoft Word, Outlook, and Excel.
• Be calm & confident under pressure in dealing with confrontational situations in a professional manner.
• Must be able to demonstrate a professional and proactive approach towards Security and have an attention to detail and be proactive.
• Excellent time management & task prioritisation skills.
• Must have experience in working within a team as well as on your own and have the ability to operate in a pressurised environment. 

Job Responsibilities:

• To be responsible for the day to day running of the loading bay and deployment of the security team to ensure that a satisfactory security presence is maintained on site.
• To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to the Security Manager
• To ensure that all Deliveries and couriers are dealt with efficiently.
• To ensure that all contractors are booked in and out effectively and maintain communication with the service teams accordingly.
• To ensure the Handover is checked at the beginning of the shift to ensure all vital details are carried out before their time.
• To ensure the highest standards of customer care are maintained all times.
• To keep a proactive outlook & carry out regular patrols in conjunction with the extended security team.
• Liaise regularly with The Security Managers and Occupiers service teams ensuring that they are kept updated on all important aspects.
• Carry out any reasonable requests made by CIS management.
• Deliver and encourage outstanding customer service delivery.
• Ensure that all personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Security Manager 
• To control vehicle access/egress into the loading bay 
• Prepare and maintain all loading bay operational equipment, including the X-ray machine.
• Ensure the loading bay and post room is always kept tidy and clean.
• Ensure all post/deliveries are processed using the MyTAG system and delivered to occupiers within the agreed SLA’s.
• Inspect equipment for failures and faults, reporting these in line with procedures.
• Check SIA licences & CIS IDs of all oncoming team members.
• Report any issues or incidents to the Security Manager.
• Respond to all incidents in line with policies and procedures.
• Ensure all incidents and issues are formally investigated and recorded.
• Assist the Security Manager as per the needs of the site.
• Maintain a high level of morale and discipline within the team, taking into consideration their welfare.
• Carry out training with colleagues and ensure that there are suitable personnel on your shift able to step up and cover your role 
• Demonstrate a strong aptitude for multi-tasking.
• Excellent understanding of loading bays.
• Team player, who will support colleagues and provide ideas to improve service delivery.
• Ability to think and act quickly in emergency incidents or under pressure.