Security Duty Controller

This role will include a variety of tasks including the following:

Purpose of the job:

• To supervise, support and direct security staff throughout the shift
• Complete all paperwork as required
• Assist the security coordinator in delivering the security service to tenants and customers
• Liaise with local police and local authority staff as required
• To be part of a team in a rota pattern.
• Carry out regular patrols of the various buildings detailed in the site Assignment Instructions being proactive at all times.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors / tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Soft Service Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.

Follow our service principles at all times:

• We always treat everyone with dignity and respect in a professional, courteous manner.
• We always listen intently to our customers and we always clarify what they need or want from us
• We always strive to anticipate our clients’ needs and to act quickly to meet the
• We always do what we say we will do – whatever the job, we always see it through.
• We always aim to go the extra mile – to give our clients more than they were expecting.
• We always communicate honestly and openly with our customers and we make sure that we regularly check that we are delivering what they want – we never hide bad news.

Essential:

• Own transport /use of public transport re 7am starts
• SIA Door Supervision License
• SIA CCTV Licence
• Excellent Customer Service skills
• First Aid Qualification

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in service cover

Work Location: In person