Security Welcome Host

Do you have a 5-star flair in hospitality! Are you passionate about service? Do you have a personality you want to shine in your employment?

CIS Security have an exciting opportunity available for a Welcome Host who will provide an enhanced welcoming front of house and security service for visitors and guests. We are looking for someone to provide a high level of interaction to be ready to welcome and assist, friendliness and to have a top-line knowledge of this unique commercial skyscraper located in the financial district of the City of London.

Job Requirements:

• SIA licence required
• Experience in high end corporate front of house, corporate security, or concierge services
• Must be flexible and have the flexibility to change shifts due to operational needs
• Excellent written and verbal communication skills as well as customer service
• Must have an excellent command of English Language
• IT Literate - Basic understanding of access control systems and IT systems/programmes
• Ideally to understand a visitor management system
• Reliable, Responsible and Punctual
• A friendly, professional, courteous, and outgoing character
• To always take pride in your appearance, ensuring immaculate presentation
• Flexible in the approach to daily duties and additional events when held on site.
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Job Responsibilities:

• Meeting and greeting, providing a warm 5-star greeting, ensuring all receive VIP treatment.
• Welcome Hosts needed to be the part of the wider security team, that is the face of the companies we represent.
• To ensure guests and visitors are given an excellent standard of greeting and care whilst in the building.
• To ensure that all business needs are met, and that the company’s reputation is enhanced through the provision of exemplary reception, bookings, and concierge services.
• To be articulate and well informed and to ensure that customers and visitors’ needs pre-empted, met, and exceeded.

 Job Duties:

• To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is always provided, personally taking responsibility for their requests to ensure that they are completed, if not exceeding, their expectations.
• The role includes you to meet and greet customer, patrolling, reception duties, access control, conducting emergency procedures, providing a warm 5-star greeting, ensuring customers receive VIP treatment.
• To be the main point of contact within the building to all, catering to all requests and queries in an appropriate and timely manner
• To communicate regularly with any new and important issues that may arise.
• To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions.
• To maintain and actively utilise a portfolio of information to assist with customer queries, such as transport, restaurants, and shops.
• Be calm under pressure and confident in dealing with confrontational situations.
• To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
• To assist in any other reasonable duties as required.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.