Female Concierge

Are you looking for a new and exciting career, where no two days are the same?

Are you as passionate as we are about making a difference?

If so, and this sounds like you, we would love to hear from you!

Due to the sensitive nature of the service we deliver to our clients, we can only consider female applicants for this role. Gender is considered to be a genuine occupational requirement in accordance with paragraph 1 of schedule 9 of the Equality Act 2010.

We are seeking an experienced front of house female relief night concierge personnel in Sheffield.

The concierge officer will be working on duty alone and responsible for providing a first-class reception service, whilst ensuring the health, safety and security of the building, residents, contractors, and on-site staff.

This is a permanent relief position; therefore, applicants need only apply for this role if they are flexible covering nights, weekends, and bank holidays.

Our team is our greatest asset, and we value our team. We encourage learning and progression through our comprehensive induction programme, as well as continual professional development through on-going training to develop new and existing skills and encourage career progression.

Salary: circa £24,829.93 per annum

Hours: Full time Contract

Location: Andover, Hampshire 

Job type: Permanent Contract

Job reference: 21684

Job Title: Female Night Concierge

Reporting to: Operations Manager and Operations Support Supervisor

Start – once screening and vetting is complete

PAYE – paid 15th each month

Roles & Responsibilities 

The main duties of the female concierge officer are to assist the client, service users and associated agencies on site in maintaining a safe, secure, and pleasant environment.

• Create and maintain a positive first impression for the development.
• General reception duties, including excellent record keeping.
• Communicate effectively through verbal and written records for other professionals.
• To ensure factual and accurate recording of information to handover to the on-site support teams and to ensure that all recordings of information are stored securely.
• To ensure that information is gathered and collated for monitoring and outcome purposes.
• Dealing with service users, approved agencies, and contractors.
• Regular health and safety checks internally and externally.
• Dealing with enquiries from service users and providing the correct contact details within a crisis.
• Ensure that any safeguarding (adult and child) issues are communicated and escalated as per specific on-site procedures.
• Represent StrongGuard Security UK, the client and other support agencies to their values during your duties.
• Cleaning duties as per the site cleaning schedule, if required.

Applicant must have / be: 

• Flexible and reliable with an excellent attendance and punctuality record.
• Smart and approachable.
• Excellent customer service and communication skills, verbal, written and listening.
• A team player with a positive, solution focused approach.
• Enthusiastic and must enjoy working with people.
• Able to communicate at all levels and with people whose first language is not English.
• Be able to maintain professionalism (professional boundaries) when dealing with situations which may be stressful, demanding, and challenging.
• Must be able to communicate clearly, sometimes over sensitive and / or complex issues in a non-judgmental way.
• A valid SIA (Door Supervision or Security) licence preferred but not essential as training will be given.

Screening & Vetting 

• Identity check – we will verify your identifying credentials such as Passport or Birth certificate. This will be the first pre-employment screening and being critical for all employment in the UK. We will only accept original identification documents.
• Right to work check – this will validate your right to work status, we will validate authenticity by using Home Office sources.
• Address history – you will be required to provide proof of your current address and any other addresses you have lived within the last 10 years. You will also be subject to a search of the public electoral roll. Where an individual is not found on the electoral roll we will use other sources such as consumer credit ‘footprint’ data to prove transactional history of a person at a specific address.
• Checkable employment / unemployment / education / self-employment history – which involves an analysis of a minimum of 5-years checkable history for all periods of employment / unemployment / education or self-employment, as well as confirmation of any gaps of up to 31 days.

Full information about the BS 7858 screening and vetting can be found here.

We are an Equal Opportunities employer & SIA Approved Contractor.