Front of House Security Officer

Job Purpose

The purpose is to develop and maintain a safe and secure environment for employees, visitors, and property. 

Job Overview 

A Front House Officer is responsible for ensuring that personnel and guests have a positive first impression of the venue. As the first point of contact, you will be expected to be friendly and welcoming when guests/staff arrive or leave. 

Main Duties and Responsibilities

• Maintain the Front of House area to ensure a professional appearance
• Monitor fire alarms, intruder alarms and CCTV as appropriate.
• Ensure processes are strictly followed for any visitors to the building
• Deal with complaints and offer fast resolutions escalating where necessary
•  Build professional relationships with occupiers and guests ensuring all have a pleasant experience
• Assessing the needs of visitors and workers, ensuring relevant procedures are followed and access control systems are used correctly. 
• Be an approachable but firm presence with the ability to communicate with a wide variety of stakeholders

Requirements 

• A valid SIA licence - Door Supervisor Licence / Security Guard Licence 
• Good communication skills 
• Good organisation and multi-tasking skills