Site Manager

We are recruiting for a Security Manager to lead, co-ordinate and manage the provision of the site security service at the client’s site (Barnard Castle) to ensure a safe and secure working environment for all staff and visitors

To manage a team of trained site personnel to provide a delivery of service that exceeds service level agreements

Be the point of contact for all security related matters ensuring service delivery and adequate prompt response to all incidents

Hours 45hrs per week

Applications will only be accepted with an up to date CV

Job Description – Site Manager
-Ensure that all scheduled duties are entered into the G4S payroll system efficiently. This 
includes regular scheduling through Javelin. 
- Ensure that working hours of all employees are managed within individual contract 
specification and within WTD or any other legislative guidelines.
- Conduct long term absence interviews in line with company policy.
- Conduct return to work interviews with employees following absences in line with company 
policy.
- Security team welfare – Care Visits and appraisals
- Supporting HR processes to include counselling forms and investigations, as well as 
grievance / disciplinary hearing.
- Review of site security equipment faults ensuring outstanding items are repaired or escalate 
where appropriate.
- Training and Development – Including site compliance training, regular testing team’s 
knowledge and competence. Supporting maintenance of the basic training matrix and 
personal training folders.
- Incident Management – Support attendance in site incidents as per escalation plan. 
Reporting and closing of incidents, attending after action review meetings.
- Ensuring Health and Safety issues are managed and reported in line with company policy.
- Support in producing and maintaining Health & Safety Risk Assessments, Standard Operating 
procedures & Assignment Instructions.
- Support G4S Level 1 / 2 Audits in their completion, and actions raised and closed.
- Attending meetings with other Managers and Service Partners to establish operational 
requirements
- At all times, maintain the confidentiality of all information relative to Company operations 
and staff, highly sensitive customer information.
- Represent and promote the values and vision of G4S both internally and externally, while 
following all G4S policies and procedures.
- At all times, maintain a professional, courteous, and diplomatic level of communication, 
whether by phone, email, or face to face.
- Drive procedural change & adoption/integration of new technologies/systems within the 
teams.
Qualifications: -
- Must have the Security Industry training basic qualification or equivalent industry 
experience.
- Carry and can use all security equipment necessary to efficiently perform the duties 
required of a professional Security Manager.
- Previous management experience is essential.
- Recent qualification in Security or another appropriate discipline is desirable.

Aptitudes and attitudes: 
- Post holder must be able to demonstrate:
- Good literacy and communication skills and have good verbal and written English
- Possess a good telephone manner.
- A good understanding of HR process.
- Be computer literate in Microsoft Excel, Word, PowerPoint.
- The ability to plan a shifts and resource levels to maximise effectiveness.
- Excellent Customer Service & Awareness.
- Planning & organising.
- Provide motivation, encouragement, coaching and development to staff.
Personal attributes: -
- A consistently smart appearance.
- Reliability, self-motivation, and ability to use own initiative and work without supervision.
- The ability, tact, and diplomacy to deal with people at all levels including the client, the 
client’s staff, and visitors, in all circumstances including emergencies and other times of 
stress.
- Interpersonal skills.
- Self-confidence and an interest in development.
- A good level of physical fitness to enable the post holder to perform emergency response 
duties efficiently and effectively.
Other: -
-The post holder should be available to contact out of hours in case of emergency.

Key Performance Indicators
- Ensuring all required shifts are covered.
- 100% Compliance of documentation & audit standards.
- Completion/Coordination of direct reports training.
- Management of Staff Welfare
- Incident Management Response and Closure
- H&S Reporting

Key Responsibilities
- Day to day operational management of the security department
- Day to day rostering of personnel – This would consist of all management of Holidays, 
Sickness, Sickness tracking, return to work interviews ensuring service level agreement is 
maintained Maintain correct resource levels on all sites to ensure that both contractual and 
temporary work orders are satisfied to the customer’s expectation and within G4S budgetary 
guidelines.