Security Officer - Relief

CIS Security have an exciting opportunity available for a Security Officer for a well-known gallery in London, to ensure the safety and security of the artwork, visitors, and building. You will be committed to providing a high level of hospitality, as well as a security function. You will be required to challenge, effectively manage, and escalate any suspicious behaviour within your environment.

Job Requirements:

• SIA Door Supervisor Licence required.
• Security and customer facing/service experience is required.
• Physically fit to complete patrols internally and externally and able to stand/walk during shift.
• Good customer service, communication both written & verbal at all times.
• A friendly, punctual, professional, reliable, and outgoing character.
• To take pride in your appearance, ensuring immaculate presentation.
• Able to use a computer and be able to display excellent radio protocol.
• Flexible in the approach to daily duties and additional events.
• Maintains working knowledge of the locations & security & safety.
• Ability to be pro-active and think on your feet use initiative.
• Be confident you are able to undertake 100% of all specific duties. 
• Be able to provide all the documentation and vetting information?requested. 

Weekly rotas will be sent requiring full flexibility across Monday to Sunday and inclusive of standard Gallery public opening hours (10:00-18:00 Saturday-Thursday / 10:00-21:00 Fridays).  In addition to public opening times, the position will require working early mornings, late evenings and nights as and when required.

Job Responsibilities:

• Able to demonstrate and deliver high quality guarding and customer service to both our clients and service users.
• Ensure all visitor queries are responded to with an ‘above and beyond’ approach to ensure a successful and positive visit – from arrival to departure.
• Provide ticket-scanning and queue management function, whilst also providing a warm and professional welcome to exhibitions.
• Ensuring adherence to company and client’s Access Control measures.
• Provide a first-line response to incidents within the boundary of the Gallery’s property line.
• Answer visitor queries by having a good working knowledge of the building lay-out, permanent collection and temporary exhibitions/events on the day.
• Proactively patrolling assigned Gallery area; being vigilant and conducting regular visual checks of the artwork.
• Bag searching; security arches/wand management in accordance with site guidance.
• Queue management (ticket scanning as and when required).
• Issuing and logging temporary passes.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.