Security Receptionist

Job Title:  Receptionist

Location: Hammersmith 

Shifts: Monday to Friday 09.00 – 18.00

Annual Salary: £14.09 ph

Average Weekly Hours: 45

United Guarding Services is an established services organisation with a clear and defined vision, to offer our customers a personalised service. With our extensive range of Security services, coupled with our Reception and Concierge offering, we believe that our organisation has the right choice of solutions customers need for their security and front of house needs.

We are currently looking for people to work in Reception roles in Central London

Purpose of the role:

Provide a meet and greet service to all staff and visitors to our building
Anticipate and recognise ways to provide excellent customer service to improve the experience throughout the site
Recognise where you can 'add value' to your role during every interaction
To provide a courteous and welcoming service when dealing with visitors or staff
To provide a strong visible presence on site to deter suspicious activity and behaviour
To be alert and to recognise potential suspicious activity and behaviour and be ready to take immediate action to deal with emergency situations
To ensure all areas remains clean and tidy and identify issues that may impact on the clients image as soon as they arise
Maintaining the highest standards of security whilst maintaining professionalism                                                                      
Management and ownership of issuing keys
Patrolling of the site, taking ownership of any defects or issues and resolving accordingly  
Manage access and egress in and around the site, ensuring correct credentials and permits are in place
Operation and monitoring of security systems including access control/CCTV etc…
Responding to calls from tenants ensuring service levels are provided to a high standard
Working closely with other service providers and the local community including the police
Reporting and escalation of H&S issues

Responsibilities:

Protect company property and assets from criminal activity and health and safety hazards. Monitor and report any rule violations like smoking in restricted areas at a work. Report promptly all suspicious activity, persons, and packages etc.

Provide Front of House, Reception services. Check and screen all people entering the premises, staff, visitors, contractors, couriers etc. Allow only authorised persons to enter the premises.

Check and inspect building premises, and report leakages, fire hazards, lights-out, washrooms in disrepair and other risk factors. Inspect and verify equipment and other machinery in your care is in good condition and working order.

Take part in evacuation drills, respond correctly to emergency situations.

Key Activities:

Protection of life and property

Prevention of loss, waste, and crime

Vigilant and Helpful

Report faults and other issues

Customer care and service

Respond quickly and correctly in an emergency

Administration – receiving visitors

Observations and reporting

Patrols and building checks

Investigations

Reporting & report writing

Competencies Required:

SIA Licenced (optional)

Customer-focused

Quality / audit skills

Good communication and inter-personal skills

Flexibility, initiative, and confidence

Able to work under pressure

IT proficiency

Planning and organisational skills

Management Skills

Positive approach to achieving, taking ownership and responsibility

Ability to successfully building relationships

Some understanding of Health & Safety processes and procedures

Excellent communication and computer skills.

Influencing, problem solving and team building skills

 

United Guarding Services Ltd is the leading specialist security solutions provider and is one of the most respected companies in the UK market.

Since our establishment in 1990, United Guarding Services Ltd has been committed to treating its people well, and this means we offer some of the most attractive pay and benefits in the industry and have some of the best staff retention levels.

Diversity is important to United Guarding Services Ltd; we believe that everyone has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

United Guarding Services Ltd adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its employees. EEO assists employees to develop to their full employment potential while the Company benefits from having a diverse and enthusiastic workforce.

United Guarding Services Ltd is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.