Security Officer - Elephant & Castle

In Elephant & Castle, something exciting continues to happen to bring people together around good food and community spirit. This initiative is all about making sure everyone has access to tasty, healthy meals from local makers and businesses.

Mercato (Elephant & Castle)

But it's not just about food - it's about bringing people closer. There'll be fun stuff happening, like cooking classes for kids and cool workshops with local artists. It's a place where everyone is welcome to hang out, eat, and make new friends.

In a nutshell, it's a hub of good vibes and great food, where folks can come together to enjoy each other's company and share in the joy of community living.

We require officers for this site who are confident, vigilant, and pro-active in conflict management situation which may arise. Excellent customer service skills are always required as you will be the face of the venue. You will be working closely in a team, ready to defuse any situation. 

Pay Rate: 

£12.60 an hour PAYE 

Hours TBC - Typically Afternoon / Evening, 3pm-1am, Thu-Sun

Minimum Requirements

• 1 years’ experience working within Doorman / licenses venues within a team and conflict management experience. 
• Able to easily commute to Elephant & Castle 
• A valid Door Supervisor License.
• Excellent written and verbal communication skills.
• Must be able to keep a calm and collective presence dealing with all situations.
• Be responsive to the client’s needs and work in partnership with the client and other suppliers to support the delivery of the services.
• Must be able to work under pressure, be able to make decisive decisions during incidents and difficult situations
• Aptitude for learning and development
• Professional & Personable Immaculate Presentation
• Right to Work in the UK
• 5-Year recent employment / education history

Preferred Requirements

• Proven experience in customer service and security.
• ACT
• Conflict management training
• Emergency First Aid

Responsibilities & Duties:

• Be the first point of contact for the Venue for customers. 
• Monitor and control building entrances and exits.
• Work within a team to ensure that venues security needs are met in a professional and efficient manner. 
• Adhere to all Health and Safety regulations.
• Ensure the safety and well-being of all visitors, staff and the public under your care are in accordance with SIA licensing standards. 
• Patrols of the venue in alignment with the client’s request.
• Observing the behavior of visitors in the venue and maintaining the venues code of conduct and practices and to ensure that licensing laws are upheld to prevent any criminal offences occurring. 
• Intervene with any criminal offences in a appropriate and safe manor to any visitors who create potential danger of risk to themselves or others. 
• Assist any customers / clients with any requests needed.
• Responding to accidents / emergency situations / evacuations.
• Defuse any disturbances and escort them off the property if necessary.
• Maintain the security logbook and incident reports.
• Record keeping of any issues and receipt of department keys, items loaned out to members of staff.
• May be required to monitor security feeds and conduct daily / physical hazard inspections.
• Conduct investigations, gather evidence, bag searched following a report of misconduct, discrepancies, or violations immediately.
• Assist staff investigating and report of any allegations of theft, criminal damage, and other incidents to supervisor at designated site and to your operations manager.
• Complete required shift reports and maintain confidentiality of all loss prevention documents.