Dual Service Supervisor

Stamford Quarter is in the heart of Altrincham with some exciting changes ahead. The centre will have a diverse offering in retail and F&B by early summer which will see the dynamics change to the site, this is a great opportunity to join the team at this time.

The ideal candidate will have experience within the security and cleaning industry and the management of a soft service contract.

Main duties and responsibilities

· In conjunction with the Dual Service Manager, review work performance of the cleaning and security team to ensure the required standards are met daily.

· Monitor performance standards for the site daily.

· Ensure staffing levels are in line with the contractual agreement; supporting the recruitment function as required.

· Advise the Dual Service Manager of stock levels and uniform requirements for the site.

· Report time keeping issues to the Dual Service Manager.

· Ensure that proper and accurate records are maintained for all consumable stock items.

· Ensure that Dual Service Manager is informed of all matters that are of interest or concern at the earliest possible opportunity.

· Develop and maintain a professional relationship with contractors to the site and site retailers.

· Demonstrate an understanding of current H&S legislation.

· Ensure that incidents are reported promptly by cleaning operatives and security officers in line with Company procedure. Ensure that the Dual Service Manager is advised of all incidents.

· Assist in the recruitment of high calibre candidates to ensure the organisation can plan for the future positions

· Support the Dual Service Manager in holiday management for the cleaning and security team, providing cover as required.

· Ensure equipment issues are reported in a timely manner and that regular inspections are carried out.

· Ensure operators understand the cleaning specification and are compliant in the completion of tasks specified therein.

· Provide coaching and mentoring to team members.

· Motivate individuals to achieve required standards.

· Deliver on the Centre’s standards and expectations.

· Conduct training for the cleaning and security team, ensuring refresher training is conducted periodically. Maintain training records.

· Ensure all team operators receive quarterly appraisals in line with Company policy.

· H&S processes including check sheets, DOB, Incident reports etc

· Any other duties as directed by the Dual Service Manager.

Experience, Knowledge & Qualifications required for the position

· Supervision of teams.

· Ability to work and integrate in an already established team.

· Understanding and experience of COSHH.

· Experience in cleaning and security specification compliance.

· Staff development and appraisal.

· Valid SIA Licence and First Aid Certification

Competencies ad attributes required for this position

· Organisational skills – ability to multitask and prioritise workloads.

· Fast and responsive – working to strict deadlines.

· Ability to instruct and communicate confidently.

· Ability to work on own initiative.

· Team player and ability to work closely with other team members.

· Ability to listen and interpret.

· Willingness to learn and take instruction.

· Discretion and ability to deal with confidential information.

· Utmost discretion when dealing with all sensitive and confidential information.

· Strive for high standards.

· Committed, motivated and passionate about our people and our Company.

What you will get in return:

We understand that our people are our business, and we want our colleagues to feel special. As well as a competitive salary, we offer the following benefits:

• Pension scheme (eligibility rules apply)
• Training and development opportunities including NVQ’s, Diploma’s and more
• Free and confidential colleague welfare
• Retail discounts
• Access to Health Care and Benefits scheme
• Reward & Recognition Awards
• Volunteer days
• Personal Accident Cover
• Death in Service Cover
• £200 refer a friend scheme

Innovation added value and continual improvement. That’s what the Westgrove Group is all about.

We have multiple awards across the sector and are excited for our future development. We are uniquely Colleague focused and provide an exciting career platform which offers unrivalled opportunities for personal growth and development. Now is an exciting time to join us as and be a part of our exciting growth.

Work Location: In person