Control Room Operator

As part of your role, your key responsibilities will include, but are not limited to:

• Monitoring and responding to calls and requests from all Client locations and staff
• Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally
• Report to the Security Operations Centre Supervisor any incident outside of your experience or control and follow all actions and issues as required
• Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures
• Produce high-quality Reports relating to all Incidents in a timely manner

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• SIA licensed essential.
• Able to interact at all levels from visitors to senior management.
• Ability to lead a team with the ability to motivate, listen, support and communicate effectively

Successful candidates will also be required to undergo screening and vetting (BS7858)