Dual Service Manager

Operational management of soft services for The Arc Shopping Centre and successful management, coordination and delivery of the contract related to onsite cleaning and security.

Your day-to-day duties will include, but are not limited to:

• Liaising with internal and external stakeholders
• Driving service excellence throughout the Shopping Centre
• Communicating effectively with Centre Management Team
• Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are met
• Representing Westgrove at SLA meetings
• Ensure staffing levels are kept in line with the contractual agreement, recruiting as required and carrying out training
• Maintaining a high standard of customer service delivery
• Any other reasonable Management request

As a Dual Service Manager, you will need:

• Previous experience in Security, Cleaning or operational management/supervisor
• Excellent interpersonal skills and an ability to establish credibility quickly
• Excellent communication skills both written and verbal
• Outstanding motivational and people management skills.
• True leadership skills necessary to achieve ambitious targets
• SIA licensed
• First Aid at Work would be desirable for this role, training can be provided as required

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in service cover

Work Location: In person