Security/Concierge Officer

Role & Responsibility

Perform security-related tasks while offering a welcoming and helpful presence to employees & visitors, in a professional manner, effectively fulfilling your role as Front-of-House security professional with concierge duties.

Job Overview 

A Front House Officer is responsible for ensuring that personnel and guests have a positive first impression of the venue. As the first point of contact, you will be expected to be friendly and welcoming when guests/staff arrive or leave. 

Main Duties and Responsibilities

• Greeting and Welcoming: As employees and visitors arrive, greet them warmly with a smile and friendly demeanor.
• Offer assistance with directions, providing information about the building layout, facilities, and amenities.
• Ensure a positive first impression by being approachable and attentive to their needs.
• Verify the identity of individuals entering the premises through appropriate identification procedures.
• Monitor access points, ensuring only authorized personnel gain entry.
• Politely enforce security protocols, such as badge checks or sign-in procedures.
• Remain alert to any suspicious behaviour or unauthorized activities, intervening promptly if necessary.
• Conduct regular patrols of the premises to deter potential security breaches.
• Be prepared to respond calmly and efficiently in the event of emergencies, such as fires, medical incidents, or security threats.
• Provide clear guidance to employees and visitors on evacuation procedures and assembly points.
• Locker management working with the Facilities Management Team
• Work with the Clients teams/departments to ensure all aspects of the Security are covered and adhered to
• Monitoring of Surveillance equipment to observe the property, detect suspicious activities, and identify potential security threats.
• Respond swiftly to emergencies, coordinate evacuations, contact emergency services, and ensure a calm and organised response. 
• Maintain detailed records of daily activities, security incidents, and unusual occurrences essential for audits and investigations. 

Requirements 

• A valid SIA licence - Door Supervisor Licence / Security Guard Licence 
• Full Clean Driving Licence
• Good communication skills 
• Computer Literate
• Good organisation and multi-tasking skills