Tourist Attractions

Role Summary 

The core role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. 

Responsibilities

• Presentation is key: Wear the correct uniform, PPE, SIA Badge and always be presented exceptionally smart and clean.
• Demonstrate excellent customer service and engage with every person positively.
• Carry out all duties in accordance with the Assignment Instructions and Risk Assessment. 
• Follow relevant customer policy and procedures.
• Utilise access controls systems and ensure the integrity of building perimeter security.
• Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity.
• Deter crime and anti-social behaviour through awareness of behaviour and intelligence. 
• Carry our relevant testing of security and safety systems.
• Perform internal and external patrols as required. 
• Report incidents in an accurate and timely manner, follow the correct escalation model. 
• Collaborate with the Emergency Services, including detection and protection of evidence. 
• Support the customers brand and culture and follow any reasonable requests.

Person Specification

• SIA Licence for specific site (Door Supervision).
• Excellent communication and Presentation.
• Conscientious, alert and a strong attention to detail. 
• Adapts to changing priorities and is flexible and collaborative. 
• Punctual, reliable, committed, demonstrating respect for colleagues. 
• Highest standards of integrity, maintains confidentiality when handling sensitive information. 
• Effective communication skills, both verbal and written. 
• Responds well to positive change and innovation.